Gwen Volk INFOCUS INC.’s response to COVID-19

Menu

HUD Program Compliance

Our HUD compliance courses are continually updated to reflect the most current requirements. We offer courses suitable for agents and owners as well as courses for both new and experienced on-site staff. Select a course to find out the available formats and to read the course description. For a complete list of courses, download our Signature Course Catalog.

HUD Occupancy from A to Z: Mastering the 4350.3

Format: On-Site: Two-Day Workshop – 12 hours of training or
Virtual: Two 6-hour sessions or four 3-hour sessions

Focus: This course covers the entire 4350.3 Rev 1. Mini-quizzes and case studies are included to reinforce the learning. Perfect for those who have basic HUD occupancy knowledge but lack experience and aren’t ready to take a certification course such as the CPO or COS. Also, a great refresher for those who already have these designations but want to brush up their knowledge. Students will need a current copy of the 4350.3 Rev.1 and a calculator. Mini-quizzes, case studies and whiteboarding activities are included to reinforce the learning.

HUD Occupancy: Back to Basics

Format: On-Site: 4-hour Workshop or Virtual: One 4-hour session or two 2-hour sessions

Focus: For newly hired managers or those with no HUD Multifamily experience as well as those needing a refresher course. This course highlights three key requirements of the 4350.3 Rev 1 Chg. 4 essential to the work of the property manager. Chapter 3 - Eligibility for Assistance and Occupancy, Chapter 4 – Waiting List and Tenant Selection, and Chapter 5 – Determining Income and Calculating rent. Mini-quizzes and case studies are included to reinforce the learning. Students will need a calculator

HUD Occupancy: Back to Basics + 2

Format: On-Site: 6-hour Workshop or
Virtual: One 6-hour session (30 min lunch) or two 2 ¾ -hour sessions
Focus: For newly hired managers or those with no HUD Multifamily experience as well as those needing a refresher. This course highlights 5 key requirements of the 4350.3 Rev 1 Chg. 4 that are vital to the day to day work of the property manager. Chapter 3 - Eligibility for Assistance and Occupancy, Chapter 4 – Waiting List and Tenant Selection, Chapter 5 – Determining Income and Calculating rent, Chapter 7 – Recertification, Unit Transfers, and Gross Rent Changes, and Chapter 8 – Termination. Mini-quizzes and case studies are included to reinforce the learning. Students will need a calculator.

HUD Occupancy: Intermediate

Format: On-Site: 4-hour Workshop or Virtual: One 4-hour session or two 2-hour sessions

Focus: A deep dive into some of the more challenging aspects of HUD Occupancy including how to know your project type and why it matters, why 2-persons per bedroom is not always a “safe harbor”, applying the Section 8 student rule after move-in, the non-citizen rule, tips for investigating and resolving EIV income discrepancies, verifying and calculating allowances, and certification and termination during COVID 19 and beyond. Mini-quizzes, case studies and whiteboarding activities are included to reinforce the learning. Students will need a calculator.

HUD Occupancy: Refresher and Challenges

Format: On-Site: 6-hour Workshop plus lunch break Virtual: Two 3-hour sessions

Focus: Review of basic HUD occupancy including program and project eligibility, income, assets, allowances, and adjusted income, annual and interim recertification. Plus special issues when terminating assistance and subsidy, screening new applicants in compliance with HUD’s criminal background guidance, MOR-proofing your tenant selection plan, and an update on HUD’s new guidance and rules. Students will need a calculator. Mini-quizzes, case studies and whiteboarding activities are included to reinforce the learning.

HUD Recertifications: Annual and Interim

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes
Focus: The requirement to do Annual and Interim Recertifications on a HUD property can feel like being chased by a freight train. The course will include:
• Annual Recertification basics including timing, procedures, notices to residents, and effective dates of changes in rent and HAP in various situations based on the residents cooperation or non-cooperation, the amount of time the owner has to process, the cooperation and non-cooperation of verifiers.
• Interim Recertification basics when tenants must report, owner’s responsibilities, effective dates of rent and HAP changes when tenant does and does not report timely.
• Current HUD guidance on COVID and recertification.
• Tips on how to stay on top of the situation and drive your own train.

Terminations in Subsidized Housing: Assistance and Tenancy

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: : For subsidized tenants, there are three types of termination: termination of housing assistance by the owner, termination of tenancy by the owner, and termination of tenancy by the tenant. HUD devotes an entire chapter of the 4350.3 Rev 1 (Chapter 8) to this complex topic and understanding when and how to apply the rules can be confusing. This session clearly explains the differences between the grounds, procedures, and timelines for each type of termination and includes a discussion of how EIV discrepancies and repayment agreements come into play for both termination of assistance and termination of tenancy. Includes the latest information on COVID-19 eviction issues on the federal, state, and local fronts.

Understanding HUD Utility Allowance Procedures: Baseline and Factor-Based

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: For Owners whose updated Baseline Analysis was due in 2020, HUD granted a COVID-19 reprieve, but not for long. 2021 is right around the corner. Learn or refresh on how HUD’s Utility Analysis base-line analysis works, how to calculate and apply a factor-based analysis in year’s 2 and 3, and when and how-to phase-in decreases. Understand the significance of the tenant comment period for both base-line and factor-based analyses. Learn what HUD expects, what you are and are not required to provide to HUD or the PBCA, and how to determine if the factor-based analysis is sufficient.

Interviewing Applicants for Move-in – It’s an Art and a Science

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: Whether you are managing HUD, Tax Credit or blended property, this webinar is for you. Includes tips on how to conduct interviews in safe and compliant manner during COVID-19 – face to face, by telephone and via a virtual app. Learn how to effectively and efficiently conduct the all-important (and HUD-required) applicant interview for affordable properties to ensure that assistance goes to families who are qualified. And the LIHTC program is unforgiving when an unqualified applicant is moved into a housing credit unit. There are no second chances once you have moved them in and a well-conducted interview is insurance against non-compliance. This course covers how to establish rapport, gain trust, and ask the right questions in the right way while ensuring a consistent scripted approach to prevent costly fair housing mistakes. Includes valuable tips on interviewing persons with various types of disabilities and how to respond to situations and conversations that commonly occur.

Medical Deduction

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: If I buy my medications in Mexico, can I deduct the trip as a medical expense? Using the handbook language, numerous examples and a case study, this course covers the who, what, why and how of the medical deduction. who qualifies, what does, does not, and/or sometimes counts, how to verify, how to calculate expense and the final deduction.

The Owner Handbooks – What You Don’t Know Can Hurt You

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: There is more to owning or managing a HUD financed or subsidized property than knowing the 4350.3. This course highlights the key requirements of the “other” handbooks: HUD 4381.5 The Management Agent Handbook, 4350.1 Multifamily Asset Management and Project Servicing, 4370.2 Finance Operations and Accounting Procedures for Insured Properties, 4370.1 Reviewing Annual and Monthly Financial Reports. A must for owners and management agents who are new to HUD programs and a valuable refresher for those who are not.

The Management and Occupancy Review (MOR): Ready, Set, Go!

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: The Management and Occupancy Review (MOR) is how HUD proves to taxpayers and to Congress that subsidy dollars are being wisely spent. So, whether performed by HUD, the PBCA, or CA, owners and managers are held to a high standard before, during and after the review. This course is an overview of what to expect, how to prepare, what to do at “zero hour” and how to respond when it is over. The course will address how COVID 19 is impacting the process including preparing for the review, ensuring residents and employees are safe during the visit, and how HUD and their contractors are addressing the challenges.

Waiting List Management

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: Knowing the regulations and processes for managing a HUD property waiting list are put to the test in an MOR. More importantly, they are key to staying in compliance with Fair Housing laws. This webinar will review creating and maintaining, opening, and closing, placing families with disabled members, documenting changes, updating waiting list information, removing names from the waiting list, reinstating applicants to the list, and record-keeping. This course will reference the 4350.3 as well as HUD’s Notice H 2014-16 Waiting List Administration.

Tenant Selection Basics

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: This course focuses on the requirements of Chapter 4 of the 4350.3 as well as updated HUD requirements since issuance of the handbook in 2013. We will cover required, allowed, and prohibited screening practices, income targeting, preferences, implementing your occupancy standards when placing tenants, accepting applicants for the waiting list, approval for occupancy, rejecting applicants, assigning accessible units, and making sure tenant selection plan is in compliance with current HUD requirements. Handout includes a TSP checklist.

EIV From A to Z: EIV Basics and EIV Advanced

Format: On-Site: Two-Day Workshop – 12 hours of training or
Virtual: two 6 – 6½ hour sessions or four 3 – 3½ hour sessions

Focus: This two-part course is essential for property management professionals who work with the tenant certification and recertification process on HUD properties. After completing both parts of the course, you will have the information needed to master the HUD Enterprise Income Verification system. Students will need a calculator. Mini-quizzes, case studies and whiteboarding activities are included to reinforce the learning.

EIV Basics: History and purpose of EIV, how to gain access, responsibilities of EIV Coordinators, EIV Users and EIV non-users, security requirements, use of the reports in annual and interim recertifications, and the purpose, use, retention and how to read each of the nine EIV reports.

EIV Advanced: Starting with a Pretest/review of EIV Basics followed by investigating and resolving tenant income discrepancies and resident repayment agreements. Students will practice reconciling the EIV Income Discrepancy Report, identifying overpayments and underpayments of subsidy, and using third party verification to calculate what the tenant owes or has overpaid in rent.

EIV Income Discrepancies: Don’t Go Crazy – It’s a Tool!

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: An introduction to the EIV income discrepancies. Simplifies what at first glance is very complicated. Shows participants how to “read” an Income Discrepancy Report – the Period of Income, Effective Date of Action, Actuals vs. Annualized Last Quarter, and how EIV comes up with those negative and positive numbers. Participants will learn the causes of false and true discrepancies and the basics of how to investigate and resolve them.

Mastering the HUD Rent Increase

Format: On-Site: 6-hour Workshop or Virtual: One 6-hour session or two 3-hour sessions

Focus: Whether the property is a Section 8, Rent Supplement, 236, 202, 202/8, 202 PAC, 202/811 PRAC, 231, 221(d)3 or 221(d)3 BMIR, having an income stream that keeps pace with operating costs is key to ensuring the present and future viability of the property and its ability to provide the facilities and services the residents need. Takes an in-depth look at the various rent increase methods available to housing providers, which ones apply to which type of property, when and how the Owner can choose their method, what to submit with the request, and how to justify line-item increases over 5%. The course will be based on the current Section 8 Renewal Guide, Chapter 7 of the 4350.1 - – Processing Budget-Based Rent Increases, and proposed guidance from the Draft Revised 4350.1 Chapter 2.06 – Budget-Based Rent Adjustments. Participants will need a calculator.

How to Complete the HUD Budget-Based Rent Increase

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes
Focus: Budget-Based Rent Increase submissions are often delayed or denied due to the Owner submitting an incomplete package. In this course you will learn what, when and how to submit your package, how to respond to follow-up questions and requests from HUD, and when and how you can appeal a denial or partial denial of your request. The course is applicable to Section 8 projects who have renewed under Options 2 and 4, or Option 3 Lite are eligible as are some Option 5 projects. It is also applicable to 202 PACs, 202 PRACs, 811 PRACs and HUD-insured projects where a budget is usually the only way to obtain a rent increase.

Special Claims

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes
Focus: Are you leaving money on the table when you could be processing a special claim? HUD allows Section 8, 202/8, 202 PAC and 202/811 PRAC properties to submit requests for reimbursement of losses due to unpaid rent by the tenant, tenant damages or vacancy when the losses exceed the limited security deposits HUD allows owners to collect.

This course will cover:

• How to make a Vacancy Claim for time lost between tenants.
• How to make a claim for Unpaid Rent, Tenant Damages and Other Charges left at move out
• The difference between normal wear and tear and damages
• How to calculate "life expectancy" of replaceable items and determine what can be billed to HUD
• What forms and documentation are required

Understanding 202/811 PRAC’s

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes

Focus: PRACs provide supportive housing for the elderly and for persons with disabilities. While many of the PRAC program rules resemble those of Section 8, there are many important differences. This course covers PRAC basics and shows to how to apply the special rules that govern them including income limits, eligibility rules, rules about adding an adult child, eligibility of a remaining family member, admitting over-income or non-elderly applicants, rent calculations, charges in addition to rent, marketing requirements, the 202 and 811 PRAC leases, security deposits, and termination. Citations from the 4350.3 Rev 1 are included for later reference.

Understanding HUD Deductions

Format: On-Site: 1 – 1½ hours or Virtual: 90 minutes
Focus: Adjusted income is the basis for rent calculations for most tenants in HUD assisted housing. To get there, we must know the ins and outs of allowable deductions: the dependent deduction, the elderly/disabled Household deduction, and allowable expenses for childcare, disability, and medical. What counts, when and why and how do we calculate them? Participants will have the chance to calculate each of the deductions through several mini case studies.