Affordable Housing Extra

Our soft skills courses are designed for the special concerns of affordable housing professionals. Select a course to find out the available formats and to read the course description. For a complete list of courses, download our Signature Course Catalog.

COQ Made Easy [FREE]

Format: 90-minute webinar or conference session
Focus: Do you have an unfinished Communities of Quality application under a pile on your desk? This workshop takes the mystery and dread out of the process by helping you pre-qualify the property, identify weak areas, build a strategy for points, and create a practical submission schedule.

Service Programs on a Shoestring

Format: 90-minute webinar or conference session
Focus: Quality service programs do not require a large budget or a professional service coordinator. This session shares practical, low-cost ideas for resident engagement and program planning, plus access to Gwen's Best Ideas List with more than 500 no-cost and low-cost resident program ideas.

Time Management and Accountability

Format: 90-minute webinar of conference session
Focus: How do you get your work done when deadlines, HOTMA changes, residents, applicants, coworkers, and family members interrupt you all day long? This session offers practical ways to manage priorities, build accountability, reduce chaos, and get your work and life back in order.

Best Practices for Communicating with Residents

Format: 90-minute webinar or conference session
Focus: Communicating complicated or unpleasant information to residents is both a skill and an art. Through role playing, examples, and practical rules for keeping your cool, participants learn how to become an ally instead of an adversary when residents have a lot of issues.

Ethics in Action: Doing the Right Thing in Property Management

Format: 90-minute webinar or conference session
Focus: Doing the right thing is not always obvious, and it is frequently not easy. This session goes beyond professional codes of ethics with straight talk about applying ethical principles to real-world property management decisions, pressure points, and gray areas.

What Do You Say After "Hello?" Mastering the Art of Conversation and Networking

Format: 90-minute webinar of conference session
Focus: Small talk and networking can feel awkward, but there are practical ways to become more confident and memorable. This session uses a simple three-level conversation framework, examples, and networking tips to help participants avoid sticky situations and get conversations started.

Communications Workshop for the Property Management Team

Format: On-Site: 6-hour Workshop in person only
*****This course is not available in a virtual format.

Focus: This course is for everyone – property managers, maintenance staff, compliance directors, and executives. Join us for a day of learning and fun!

This highly interactive course is for everyone – property managers, maintenance staff, compliance directors, and executives. Join us for a day of learning and fun! For the better part of every day, we are communicating to and with others. Whether it’s interviewing applicants, addressing resident lease violations, interacting with coworkers, listening to a family member or the look we give the cat, it all means something. The workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for the affordable housing management company and its staff at every level. In this class we will identify barriers to communication and how to overcome them, develop and practice our non-verbal communication skills, learn how to listen actively and effectively and ask good questions, read body language, better communicate with persons with disabilities, and much more. *Contact us for more information on the abbreviated conference format.