About

About Gwen Volk INFOCUS, Inc.

Since 1983, Gwen Volk has been a leading advocate for affordable housing, helping developers, owners, agents, and on-site staff navigate the complexities of federal and state housing programs. Gwen Volk INFOCUS, Inc. provides expert training, consulting, and compliance services to empower professionals and organizations across the United States.

Meet Gwen Volk

With over four decades of experience, Gwen Volk has held pivotal leadership roles and earned national recognition for her contributions to affordable housing:

• Leadership Experience: Served as Vice President, President, and CEO of a Midwest housing development and management company (1983–1996).

• Compliance Expertise: Chief Compliance Officer for a Dallas-based firm (2001–2014).

• Nationwide Consultant: Since 1996, Gwen has provided training and consulting services to affordable housing professionals across the U.S.

"The complexities of affordable housing require expertise, dedication, and a human touch. I am passionate about helping organizations succeed in making housing accessible for all."
— Gwen Volk

Areas of Expertise

Gwen’s extensive knowledge spans a wide range of affordable housing programs, including:

• Section 42 Low-Income Housing Tax Credit (LIHTC)

• Tax-Exempt Bond Programs

• HOME Investment Partnerships Program

• Section 8 Programs

• Rural Development Programs (Section 515)

• HUD 236, 202 PAC, and 202/811 PRAC Programs

Professional Certifications

Gwen’s commitment to excellence is reflected in her numerous certifications:

• Certified Property Manager (CPM®)

• National Affordable Housing Professional—Executive Level (NAHP-E®)

• Specialist in Housing Credit Management (SHCM®)

• Housing Credit Certified Professional (HCCP)

• Registered in Apartment Management (RAM®)

• Certified Professional of Occupancy (CPO™)

• Fair Housing Compliance (FHC™)

Professional Affiliations and Leadership

Gwen Volk has been an active and impactful contributor to the affordable housing community, dedicating her expertise and resources to professional organizations:

• National Affordable Housing Management Association (NAHMA):

  • Served on the Board of Directors from 1996–1997 and 2007–2012.

  • Chaired multiple committees, including the Certification Review Board, Education and Training, and Fair Housing committees.

  • Played a key role in the development of and ongoing updates to NAHMA’s Fair Housing Compliance (FHC) Course and in adapting both the FHC and Certified Professional of Occupancy (CPO) courses for virtual presentation during COVID-19—a format that continues to be offered today.

  • Certified NAHMA trainer, actively involved in the continuous updates and revisions of the FHC and CPO courses.

  • Major Scholarship Supporter: Gwen has demonstrated her unwavering commitment to fostering educational opportunities for students in affordable housing communities, contributing more than $40,000 to NAHMA Scholarships since 2015.

• AHMA East Texas Scholarship Foundation:

  • Current board director and passionate advocate for affordable housing scholarships.

  • Significant contributor to the foundation, helping provide financial support to students pursuing their educational goals.

• Institute of Real Estate Management (IREM): Member of the Affordable Housing Advisory Council (2009–2024), Chair 2011.  Member of Ethics Hearing and Discipline Board 2016 – 2018, Chair 2018.

• NAHMA Education Foundation: Past board member and advocate for scholarships.

Education

• BA, English: Augustana College, Sioux Falls, SD (1971)

• MS, Business Organization and Management: Capella University, Minneapolis, MN (2004)

Why Choose Gwen Volk INFOCUS, Inc.?

• Unparalleled Expertise: Four decades of experience in affordable housing programs and compliance.

• Customized Solutions: Tailored training and consulting services to meet the unique needs of clients.

• Proven Impact: Trusted by organizations nationwide for solving complex challenges and ensuring program compliance.