Gwen Volk

Since 1983, Gwen Volk has assisted developers, owners, agents, and on-site staff in navigating the complexities and challenges of the many programs that provide housing opportunities for low and moderate-income families.

Gwen served as vice president, president and chief executive officer of a Midwest affordable housing development and management company from 1983-1996 and as chief compliance officer for a Dallas-based firm from 2001 - 2014. Since 1996, throughout her other pursuits, Gwen has provided training and consulting services nationwide through Gwen Volk INFOCUS, Inc. She has extensive knowledge and experience in Section 42 low income housing tax credit, tax-exempt bond, HOME, Section 8, 236, 202 PAC, 202/811 PRAC and Rural Development programs.

Gwen has volunteered countless hours with local and regional Affordable Housing Management Associations (AHMAs) , the National Affordable Housing Management Association (NAHMA) and the Institute of Real Estate Management (IREM). A member of NAHMA since 1991, she has twice served on its board of directors, and has chaired its Certification Review Board, Education and Training, and Fair Housing committees. From 2007 - 2021 Gwen was a member of the Specialist in Housing Credit Management Technical Advisory Committee, responsible for development and quality control of the SHCM certification exam. Gwen served on the board of the NAHMA Education Foundation and is a director on the AHMA East Texas Scholarship Foundation board. Since 2009 Gwen has served on IREM's Affordable Housing Advisory Council /fka Federal Housing Advisory board.

Gwen is highly skilled and effective at teaching and coaching staff at every level, helping owners to navigate the complexities of the programs, advising agents on compliance and problem-solving, and working with the agencies that administer and monitor the programs. Her experience, knowledge, passion and commitment to the affordable housing industry makes her uniquely qualified to serve the training and consulting needs of the organizations, agencies, companies and individuals who make affordable housing a reality.

Professional Certifications

  • Certified Property Manager (CPM ®)

  • National Affordable Housing Professional ‐ Executive Level (NAHP-E ®)

  • Specialist in Housing Credit Management (SHCM ®)

  • Housing Credit Certified Professional (HCCP)

  • Registered in Apartment Management (RAM ®)

  • Certified Professional of Occupancy (CPO™)

  • Fair Housing Compliance (FHC™)

Professional Affiliations

  • Institute of Real Estate Management

  • National Affordable Housing Management Association


  • BA, English ‐ Augustana College, Sioux Falls, SD ‐ 1971

  • MS, Business Organization and Management, Capella University, Minneapolis, MN ‐ 2004