F Gwen Volk (www.gwenvolk.com) Affordable Housing Professional
Gwen Volk  Affordable Housing Professional

Home | About Us | Training | Consulting | Testimonials | Contact Gwen |


Signature Courses

Download Signature Course Catalog

Move your cursor over the bullets to see the course description.

Special Programs

Blended Programs

HUD Program Compliance

Low Income Housing Credits

Fair Housing

Fair Housing Timely Topics
Format: 90-minute webinar or 1¼ - 1½ hour conference session

Focus: Managers should not need a course in statistics or even an MBA to develop an AFHMP that meets the
requirements of the current 935.2A form. Using HUD's instructions, the webinar takes the participants through
the process of completing a sample AFHMP including how to obtain and interpret the census data, how to
identify community contacts and work with the field office, and how to expedite the approval process.
Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: On August 3,2017 the Senate approved a new assistant secretary for FHEO. Who is Anna Maria Farias
and what will her agenda be for FHEO? Join us for an update on this and other timely topics including a how the
rise in hate crimes and misuse of social media are leading to fair housing complaints. We will examine the latest
court cases and complaints involving assistance animals, criminal background screening, LEP, VAWA, and
more. Find out HUD's current stance on AFHMPs both for existing properties and new RAD and tax credit deals.
Ask your burning questions on Fair Housing and get the answers you need in order to stay in compliance.

Fair Housing: The Letter and the Spirit

 Complying with VAWA: The Final Rule

Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: Maintenance personnel come into contact with residents more than anyone else on site. And if they aren't
careful, their interaction with a resident or a potential resident could be misunderstood and result in a fair
housing violation. This session takes a look at typical situations where the well-intentioned maintenance person
could be at risk of violating fair housing laws, ways to handle these without discriminating, and the importance of
documentation.
Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: Maintenance staff are in contact with residents more than anyone else on site. And if they aren't careful, their interaction
with a resident or a potential resident could be misunderstood and result in a fair housing violation. This session focuses on
typical situations where the well-intentioned maintenance person could be at risk and ways to handle these without discriminating.
We'll discuss communicating with tenants who don't speak your language or are hearing-impaired, how to deal with clutter,
and how to handle being accused of or being the victim of sexual harassment.
Format: 90 minute conference session (perfect for a "general session")

Focus: An interactive look back at the origins and evolution of Fair Housing laws in the United
States: Where we are, how we got here, and where we might be headed. This is not a "nuts and bolts"
course - it is a course designed to re-energize jaded housing providers to approach the rules in the
spirit of the law. This course is highly interactive and engaging including a "Price is Right" style
intro with prizes, a matching game of dates and events, and an inspirational Power Point.

Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: HUD's Final Rule for the Violence Against Women Act as reauthorized in 2013 is effective
December 16, 2016. Owners and agents must implement new forms and new rules. The Final Rule
also includes HUD's Model Transfer Plan andrequirements which Owner's and Agents must implement
by no later than June 14, 2017. With its reauthorization in 2013, VAWA now applies to all HUD, Rural
Development, and IRS Section 42 (tax credit) housing developments. Rural Development is expected to
follow HUD's lead now that the Final Rule is out. Many state agencies have issued guidance for tax credit
properties which closely follows HUD requirements. This course simplifies the current and pending rules
and shows managers how to comply. Students are also challenged to decide how they would respond to
typical scenarios.

 Fair Housing Case Studies: Wait, Wait, Don't Tell Me!

 Fair Housing for Maintenance Workshop

Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: You've been trained ad nauseam on Fair Housing, right? So let's put that book-learning
to use with some real-life challenges you face on site. The answer is right on the tip of your tongue. Or is it?

Format: Half-day - conference add-on or stand-alone

Focus: Maintenance personnel come into contact with residents more than anyone else on site. And if they aren't careful,
their interaction with a resident or a potential resident could be misunderstood and result in a fair housing violation. The
workshop reviews fair housing basics from a maintenance team perspective and takes a look at typical situations where the
well-intentioned maintenance person could be at risk of violating fair housing laws, ways to handle these without discriminating,
and the importance of documentation. This interactive session Includes how to fair-housing-proof your maintenance procedures,
communicating with tenants who don't speak your language or are hearing-impaired, what to do if a tenant has a communicable
disease, how to deal with clutter, what to do about suspected child abuse and more . . .
 Fair Housing: Maintenance Do's and Don'ts

 Fair Housing Maintenance Challenges: Sexual Harassment, Limited English Proficiency, Disabilities, Clutter and more

How to Write an (Approvable) AFHMP

How to Implement an AFHMP

Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: So you've written your Affirmative Fair Housing Marketing Plan and HUD, RD or the State Agency
has approved it. Now what? This course reviews where the information came from and what it means,
teaches you how to implement and train staff on the plan, keep and organize records, track results, and
prove ongoing compliance. We will also discuss how to perform the 5-year review of the plan, how to
determine if the plan needs to be revised, and how to report the changes or lack of changes to HUD.
Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: The penalty for non-compliance with Section 504 is loss of all federal funding. The responsibility for
coordinating 504 compliance applies to all covered properties - regardless of the number of employees
and regardless of whether or not you have one person named as the "504 Coordinator". This course
teaches the duties and responsibilities that properties must fulfill, who must perform them, how to define
the specific role of a 504 coordinator when one is required, and how to manage 504 monitoring and
compliance efficiently and effectively to prevent complaints and findings.

504 Coordination
Format: Half/day workshop

Focus: Fair Housing basics plus problem solving exercises and activities. Includes (1) Why Fair Housing? (2) Protected
Classes and Prohibited Activities, (3) Section 504, (4) Familial Status (5) Persons with Disabilities, and (6) Key
differences among HUD, HOME, RD, LIHTC, and Conventional property rules.

Format: 90-minute conference sessions or webinars as follows:
Fair Housing Focus: Protected Classes and Prohibited Activities
Fair Housing Focus: Section 504 Basics
Fair Housing Focus: Familial Status
Fair Housing Focus: Persons with Disabilities
Fair Housing Focus: Key Differences among HUD, HOME, RD, LIHTC and Conventional Rules

 Fair Housing: 101

 Fair Housing Essentials (What You Don't Know Can Hurt You)

Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: An informative introduction to those new to the industry and an excellent refresher for seasoned professionals, this
course includes Why Fair Housing?; Protected Classes and Prohibited Activities; Section 504 and ADA; Key Differences - HUD,
HOME, RD, LIHTC, Conventional; and What's New in Fair Housing - VAWA Final Rule, "new" LEP, and more.
 Accessibility Requirements

Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: Fair Housing Act Accessibility Guidelines (FHAAG), Americans with Disability Act Accessibility Guide (ADAAG), Uniform Federal
Accessibility Standards (UFAS). Which ones apply to HUD? RD? Tax Credits?" Conventional Market Rate properties? What are the
requirements for new construction? For existing properties? What makes a property "new"? And most importantly - which ones apply
to my property and what does that mean for me?
 LEP Plans and Fair Housing

Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: HUD recently reminded us that failure to provide meaningful access to persons with Limited English Proficiency could be
a violation of the Fair Housing Act. Why? Because national origin is a protected class. HUD and RD properties are required to
periodically look at the LEP profile of their residents and market area and update their plan to provide meaningful access. But
even a tax credit or market rate property could be in trouble if LEP persons face barriers to applying. Come to this session and
learn what to do about LEP.
 Disparate Impact: What the Courts are Telling Us
Format: 90 minute webinar or 1¼ - 1½ hour conference session

Focus: In Fair Housing law, "disparate impact" can occur when a seemingly neutral policy or practice tends to
deprive the members of one protected class an equal opportunity to rent and enjoy a dwelling. Disparate impact
isn't anything new - it is a basic principal of Fair Housing Law. But ever since HUD issued new guidance on
disparate impact and the Supreme Court better defined it, Fair Housing advocates, aggrieved persons and their
attorneys have been filing complaints against providers of housing based on "disparate impact discrimination."
This course is a practical look at disparate impact, how it relates to the prohibited activities under the Fair
Housing laws, and how recent court cases are treating these claims.

Affordable Housing Extra

Upcoming Training

View and Sign Up for Upcoming Training

Certification Courses

Download Certification Course Catalog

These courses can be sponsored by the local AHMA and/or offered to private companies.

Move your cursor over the bullets to see the course description.

Fair Housing Compliance (FHC™)

The requirements set forth in the Fair Housing Act and Section 504 regulations are
enormously complex and far-reaching. NAHMA's Fair Housing Compliance™
(FHC™)course trains managers to understand these complex regulations, and
provides clear instructions on fair housing laws. The comprehensive, practical
training manual for this course includes ready-to-use documents and forms to
conduct a Section 504 Self- Evaluation and sample Transition Plan. The course
teaches a step-by-step approach to determining the administrative and
financial feasibility of making units accessible.

Not only does NAHMA's Fair Housing course cover the application process, which
includes screening, accepting, and rejecting applicants, it also presents instruction
on developing company-wide policies and procedures. The Fair Housing Compliance
is a required course for NAHMA's NAHP® certification program. All participants
who successfully complete the course will receive a FHC certificate and lapel pin.
Gwen Volk is an approved NAHMA instructor for this course.

Certified Professional of Occupancy (CPO™)

The Certified Professional of Occupancy™ (CPO™) course is the only comprehensive program
covering the entire HUD Handbook 4350.3 including the latest revisions. Each participant receives
an updated version of this Handbook in the course. An extensive course manual with 31 chapters covers
topics from eligibility criteria, standards, tenant selection and screening to non-discrimination,
allowances, adjusted income, certifying tenants and annual recertification. Each chapter is followed
by a mini quiz with an opportunity for questions. Evening optional review sessions are offered.

After this three day CPO course, managers will have mastered using the HUD Handbook effectively.
After completing the two and one-half days of interactive instruction, participants must pass a
rigorous one-half day exam (multiple choice and case study) to become certified CPOs.
Gwen Volk is an approved NAHMA instructor for this course.

The CPO is a requirement for NAHMA's NAHP® designation program. All participants who
successfully complete the course will receive a CPO certificate and lapel pin.

Advanced Issues in HUD Occupancy

NAHMA's Advanced Issues in HUD Occupancy course is a comprehensive program designed to
cover advanced topics related to working with the HUD 4350.3 Occupancy handbook (version
REV 1-Change 4), such as managing mixed-finance properties, managing corporate access to
HUD secure systems, managing front-line staff in their occupancy compliance duties, and more.
Gwen Volk is an approved NAHMA instructor for this course.

Each participant will receive a copy of the NAHMA Advanced Issues in HUD Occupancy manual.
The program is composed of classroom instruction and a two-hour exam. Individuals must pass
the exam to obtain the NAHMA course certificate. It is recommended that course attendees have
a working knowledge of the HUD 4350.3 Handbook prior to registration.
Specialist in Housing Credit Management (SHCM®) Exam Review Course
The SHCM® Exam Review Course includes 12 hours of instruction on the four areas of
knowledge covered by the SHCM® exam: program regulations, unit eligibility, applicant
eligibility and certification, and documentation, recordkeeping, compliance monitoring and
reporting. Gwen Volk has taught the SHCM® Exam Review Course for private companies
as well as through the NAHMA approved providers. She has frequently been a trainer for
NAHMA/NAA's SHCM® on-line Blended Learning course which is offered twice a
year as a series of live webinars.

The Specialist in Housing Credit Management® (SHCM®) certification has been
developed by the National Affordable Housing Management Association (NAHMA)
especially for management professionals involved with properties developed and
operated under the Low Income Housing Tax Credit (LIHTC) program. The SHCM® is
designed by management professionals for management professionals to ensure they
have attained the knowledge, experience and competence required to excel in the
housing credit property management industry. One key requirement for entry into the
SHCM® application process is 12 hours of housing credit education followed by sitting for
and passing the SHCM® exam.